Refund Policy

Return, Refund, and Cancellation Policy - Keyvibe.io

We offer a 14-day return window from the date you receive your item. Please note that returns and refunds are only available for ready-made or pre-designed items. Custom orders are non-returnable, but we provide replacements on a case-by-case basis (see Exchanges or Replacements section for more details).

Return Eligibility

To be eligible for a return, the item must meet the following conditions:

  • Original condition: Unworn, unused, with tags, and in the original packaging.
  • Proof of purchase: Your order ID and receipt are required.
  • Returns are accepted only if:
    • The item is damaged/defective upon receipt.
    • You received an incorrect item.

Returns and refunds are not accepted for:

  • Items with user-caused damage.
  • Reasons such as dissatisfaction or change of preference.

Return Process

  1. Initiate a return: Email us at support@keyvibe.io with:

    • Photos of the damaged, defective, or incorrect item.
    • Your order number.

  2. You are responsible for return shipping costs, including any customs taxes or other fees incurred during transit.

  3. Shipping costs are non-refundable.

Order Changes and Cancellations

  • Order changes or cancellations: Contact us at support@keyvibe.io.
  • Requests cannot be processed once the order is ready to ship.
  • Due to our fast processing, cancellations are not guaranteed.
    • A 10% cancellation fee will apply to cover platform and payment gateway fees.
    • If the order is in production, a portion of the price may be retained to cover production costs.

Refunds (If Applicable)

  • Once the return is marked as “Delivered”, please email us at support@keyvibe.io to begin the refund process.
  • Refunds are issued after the item passes inspection at our warehouse.
  • If approved, the item price will be refunded within a few business days.
  • Shipping costs are non-refundable.

Late or Missing Refunds

If you have not received your refund, please:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take some time for the refund to post.

If you still haven’t received your refund, please reach out to us at support@keyvibe.io.

Exchanges and Replacements (If Applicable)

  • Custom order replacements: We offer replacements on a case-by-case basis, especially if the error was on our end.
  • Not eligible for a free replacement: Mistakes in image, color, or font choices made by you or if the product does not meet your expectations.
  • To request a replacement:
    • Email us at support@keyvibe.io within 14 days of receiving your item.
    • The item must be unused and in original condition.
    • If you received a damaged, defective, or incorrect item, we will assist in resolving the issue.

Sale Items

  • Sale items are non-refundable.
  • Only regular-priced items are eligible for refunds.

Gifts

  • Gift returns: If you received an item as a gift and wish to return it, please contact us within 14 days for a return, exchange, or store credit.
  • We cannot process refunds for items purchased by someone else.
  • If the item was not marked as a gift or was shipped to the gift giver first, they will need to contact us directly.
  • Gift cards are non-refundable and non-returnable.